Disabled Amenities

Information for visitors who have a disability

This page covers all facilities available to visitors who have a disability. If you have any queries or need assistance during your visit, please contact any member of staff who will be happy to help.

ACCESS AND PARKING

If travelling by train disembark at Birmingham International Railway Station, access to The NEC and The NEC Arena is via the bridge-link. All levels of The NEC and The NEC Arena are accessible to wheelchair users, via ramps or lifts. The Piazza and Atrium main entrances have automatic doors.

A motorised chair lift to transfer visitors from inside the main entrance Level 1 to Piazza Level 2, is situated outside Hall 1.

Tactile signage is fitted in or by the majority of lifts and public areas. Assistance Dogs are welcome at our venues, however we do not recommend that they are brought to concerts or other loud events.

For vehicles displaying blue badges, parking is free.

Additional parking is also available, in main car parks, and these are serviced by free shuttle buses which are accessible to wheelchair users. On arrival, Traffic Officers will direct you to the most convenient parking area.

HEARING IMPAIRMENTS

Public telephones are available for persons with hearing impairments. An induction loop audio system is fitted in Concourse Suites 1 and 2.

MEDICAL FACILITIES

The main Medical Centre is in the Piazza, between Halls 1 and 2. Qualified staff are on duty throughout all exhibitions and events. There is a further Medical Centre in the Atrium, which is open during exhibitions.

WHEELCHAIR HIRE

The NEC has manual and electric wheelchairs available for hire. Manual wheelchairs are available for use within The NEC Arena. Please telephone 0121 780 4141 to book in advance.

MEDICAL EMERGENCIES

In the event of a medical emergency please notify a member of Security or any member of staff who will be pleased to help you. Alternatively, call the Medical Centre on 2222 using the internal telephones located inside the main venues.

TOILETS

The NEC and The NEC Arena have mostly unisex wheelchair accessible toilets, with the exception of The NEC exhibition halls, where there are Male and Female wheelchair accessible toilets.

As part of an ongoing improvement plan, these toilets will be upgraded to unisex.

The NEC and The NEC Arena
Birmingham B40 1NT
Information Point -

Tel: 0121 780 4141 Ext. 3888

Fax: 0121 767 3825
www.necgroup.co.uk